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showroom, 45<>=AB@8@CNI59 =5 B>;L:> 2A5 284K 1C<03 8 :0@B>=>2, ?@54;0305<KE "! 535=B-@B, => 8 2A5 =0?@02;5=8O @01>BK A 1C<03>9, ;CGH85 >1@07FK ?>;83@0D8G5A:>3> 48709=0. 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A5>1I89 <5=546<5=B :0G5AB20 (TQM) 8 <>45;8 >@30=870F8>==>3> A>25@H5=AB20: 0B5@80;K <564C=0@>4=>3> A5<8=0@0, 17 19 A5=BO1@O 2002 3>40, 86=89 >23>@>4.  86=89 >23>@>4, 2002.  159 A. C@C :0G5AB20 > :0G5AB25: !1. AB0B59 G;5=>2 564C=0@>4=>9 38;L488 ?@>D5AA8>=0;>2 :0G5AB20/ >4 @54. .. 0?84CA0.  86=89 >23>@>4, 2003.  208 A.  A=>20 > ?@>F5AA0E/ >4 @54. .. 5@0A8<>2>9.  ., 2003.  26 A. A052 ".. #?@02;5=85 :0G5AB2>< 8=D>@<0F8>==KE A8AB5<.  ., 2003.  200 A. A8:020 .  A=>20 > ?@>F5AA0E/ >4 @54. .. 5@0A8<>2>9.  ., 2003.  26 A. /?>=A:85 <5B>4K C?@02;5=8O :0G5AB2><.  ., 1988.  215 A. 0: A>740BL MDD5:B82=CN A8AB5<C <5=546<5=B0 :0G5AB20// 5B>4K <5=546<5=B0 :0G5AB20.  2003.  ! 7.  A. 55. 0G0;>2 ., !C15BB> . >43>B>2:0 A?5F80;8AB>2 ?> C?@02;5=8N :0G5AB2><: =0<5@5=8O 2KAH59 H:>;K 8 ?>B@51=>AB8 @K=:0// !B0=40@BK 8 :0G5AB2>.  2003.  ! 6.  A. 67 71. 0G0;>2 . -=F8:;>?548O >H81>: 2 <5=546<5=B5 :0G5AB20. #G51=8: ?> C?@02;5=8N :0G5AB20// !B0=40@BK 8 :0G5AB2>.  2003.  ! 1.  A. 89 95. 0G0;>2 . -=F8:;>?548O >H81>: 2 <5=546<5=B5 :0G5AB20. #G51=8: ?> C?@02;5=8N :0G5AB20 (>:>=G0=85)// !B0=40@BK 8 :0G5AB2>.  2003.  ! 2.  A. 72 79. @095@ -. #A?5H=0O A5@B8D8:0F8O =0 A>>B25BAB285 =>@<0< ! A5@88 9000: C:>2>4AB2> ?> ?>43>B>2:5 8 ?@>2545=8N A5@B8D8:0F88: 40;L=59H85 H038.  ., 1999.  552A. @593 >15@B 6. ! 9000: C:>2>4AB2> ?> ?>;CG5=8N A5@B8D8:0B0 > @538AB@0F88.  ., 2001.  183 A. 0?84CA .. A5>1I55 :0G5AB2> (TQM) 2 @>AA89A:8E :><?0=8OE. ., 2000.  432A. 0;KH52 . ><5=B 8AB8=K 2 ?@>5:B5 A8AB5<K <5=546<5=B0 :0G5AB20// 5B>4K <5=546<5=B0 :0G5AB20.  2003. - ! 1.  A. 14 17. 07C@ .. #?@02;5=85 :0G5AB2><: #G51. ?>A>185.  ., 2003.  334 A. 0@H 6>=. !?@02>G=8: ?> <5B>40< =5?@5@K2=>3> C;CGH5=8O: @0:B8:C< 4;O 4>AB865=8O >@30=870F8>==>3> ?@52>AE>4AB20.  86=89 >23>@>4, 2002.  136 A. 564C=0@>4=K9 AB0=40@B ! 9001 (2B>@>5 874. 2000-12-15). !8AB5<K <5=546<5=B0 :0G5AB20. "@51>20=8O.  ., 2001.  41 A. 5B>48G5A:85 C:070=8O ?> 2K?>;=5=8N 8B>3>2KE @01>B (4;O :0=4840B>2 2 M:A?5@BK ?> A5@B8D8:0F88 ?@>4C:F88 8 A8AB5< :0G5AB20) >AAB0=40@B >AA8.  ., 2000  18 A. 5B>4K @50;870F88 ?@>F5AA=>3> ?>4E>40.  ., 2002.  48 A. 8@>H=8:>2 . 0B5<0B8G5A:>5 <>45;8@>20=85 <5=546<5=B0 :0G5AB20// !?@02>G=8:. =65=5@=K9 6C@=0;. - 2002. - ! 6.  A. 34 36. >==8G .!., <;., 5@15@B !. ! 9001: 2000 4;O :><?0=89 <0;>3> 8 A@54=53> 187=5A0: 5@. A 0=3;.  86=89 >23>@>4, 2002.  120 A. >B820F8O ?5@A>=0;0. ;NG52>9 D0:B>@ <5=546<5=B0: 5@. A 0=3.  86=89 >23>@>4, 2002.  205 A. 8:8B8= .. #?@02;5=85 :0G5AB2>< =0 1075 AB0=40@B>2 ! 9000:2000.  !1., 2002.  272 A. @30=870F8O @01>B ?> :0G5AB2C =0 ?@54?@8OB88: > <0B5@80;0< A?@02>G=8:0 6C@0=0.  ., 1999.  22 A. 0=>2 .. 0: ?>1548BL 2 :>=:C@5=B=>9 1>@L15: 0@<>=8G5A:0O A8AB5<0 :0G5AB20  >A=>20 MDD5:B82=>3> <5=546<5=B0.  ., 2003.  272 A. 0@F89 /.. 5=04;560I55 :0G5AB2> ?@>4C:F88: 3>AC40@AB25==K9 :>=B@>;L, C3>;>2=0O 8 04<8=8AB@0B82=0O >B25BAB25==>ABL.  ., 2001.  308 A. ;0=8@>20=85 :0G5AB20: !1>@=8:.  ., 1999.  28 A. @0:B8G5A:0O A5@B8D8:0F8O ?@>4C:F88 8 CA;C3: #G51. ?>A>185/ 20=5A>2 .!. 8 4@.  ., 2001.  241 A. @>F5AA=K9 ?>4E>4. A=>2K 8 <5B>48:0 @50;870F88.  ., 2002.  76 A. 07@01>B:0 8 A5@B8D8:0F8O A8AB5< :0G5AB20 2 >AA88: !B@0B538O, ?@>1;5<K, @K=>: CA;C3: !1>@=8: AB0B59 8 A?@02>G=KE <0B5@80;>2 : 2=54@5=8N AB0=40@B>2 ! A5@88 9000 25@A88 20003./ !>AB. .. 0B25520.  ., 2001.  156 A. 09715@3 .., >7>2A:89 .(., !B0@>4C1F520 .. !>2@5<5==K9 M:>=><8G5A:89 A;>20@L. - ., 2003.  420A. C7052 . 8 4@. !8AB5<0 <5=546<5=B0 :0G5AB20// !B0=40@BK 8 :0G5AB2>.  2002. - ! 4.  A. 61 63. C:>2>4AB2> ?> ?@8<5=5=8N AB0=40@B0 ! 9001:2000 2 >1;0AB8 74@02>>E@0=5=8O.  ., 2002.  112 A. C:>2>4AB2> ?> ?@8<5=5=8N AB0=40@B0 ! 9001:2000 2 >1;0AB8 >1CG5=8O 8 >1@07>20=8O.  ., 2002.  120 A. C:>2>4AB2> ?> ?@8<5=5=8N AB0=40@B0 ! 9001:2000 2 ?8I52>9 ?@><KH;5==>AB8.  ., 2002.  168 A. C:>2>4AB2> ?> ?@8<5=5=8N AB0=40@B0 ! 9001:2000 ?@8 @07@01>B:5 ?@>3@0<<=>3> >15A?5G5=8O.  ., 2002.  104 A. !0<>>F5=820=85 >@30=870F89: (>43>B>2;5=> ?> 0=3;>O7KG=K< 8AB>G=8:0<).  ., 2000.  32 A. !5@3552 !. !8AB5<0 <5=546<5=B0 :0G5AB20// =65=5@.  2002. - ! 10.  A. 33 33. !?8F=045;L .. !8AB5<K :0G5AB20 (2 A>>B25BAB288 A <564C=0@>4=K<8 AB0=40@B0<8 ! 9000): 07@01>B:0, A5@B8D8:0F8O, 2=54@5=85 8 40;L=59H55 @0728B85: #G51. ?>A>185.  !1., 2000.  336 A. !B0=40@B870F8O 8 A5@B8D8:0F8O 2 AD5@5 CA;C3: #G51. ?>A>185.  ., 2002.  208 A. #?@02;5=85 :0G5AB2><. 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